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Good business means a satisfied customer base. Customer care is essential to maintain a successful business in any field. 

A customer care executive plays a crucial role in binding a company with its customers. This in turn demands for excellent communication and interpersonal skills. 

Alright! You possess all of it. But, before communicating with customers, you should convince the hiring managers about the skills you have! 

So, let your Customer Care Executive resume do the talking for you!

Let’s start!

Convincing power is one of the key skills of a successful Customer care executive. The real challenge here is to convince recruiters through your resume.

To do this, let’s understand the typical responsibilities of a Customer care executive:

  1. Handling customer inquiries and complaints
  2. Maintaining customer records
  3. Working with confidential customer information
  4. Staying up to date with product knowledge
  5. Generating reports

Above all, the main duty of a Customer Care Executive would be providing the best customer service at all times!

Is a resume important as much as customer care?

If you were under the impression that the resume is just the first stage and anyway they’ll call you for the interview, WAKE UP! You are dreaming.

That first call totally depends on the quality of your Customer Care executive resume. Ever heard of an ATS? In other words, your resume has to get past an Applicant Tracking System before getting into the hands of the recruiters.

So, it is of much importance that your resume contains key words good enough to convince an ATS Software. Given below is a step by step guide on crafting an impressive Customer Care Executive resume. Read on till the very end for tips and bonus points.

01. Customer Care Executive Resume Header

Can you remember the last time greeting a customer? It needs a great deal of confidence to face a customer and make sure you are doing your job well. This time, you need to greet your recruiters with your resume.

The resume header will serve this purpose ideally. Here’s what needs to be added in the resume header:

  • Name: Ideally first name and last name. Any middle names could be replaced with initials if really necessary.
  • Current designation: If you already have experience working as a customer care executive, add this part. Or else, if you are still studying, state it as a student or undergraduate.
  • Location: City and state. Better not to include your current company.
  • Telephone number: Make sure this is the number you readily pickup at any time. If you don’t pick a possible interview call the first time, they might even cross your name off the list.
  • Email address: This should be your regular personal mail id. Make sure it’s more like rather than
  • LinkedIn url: DO NOT copy that lengthy url straight from LinkedIn. Shorten it so that recruiters can manually type it in when looking up for you.

Let’s look at a sample header to add in your Customer care executive resume:

resume header for a customer care executive

02. Add a convincing resume summary to your Customer Care Executive resume

There can be a thousand reasons why you are the ideal candidate for this job position. But, here you need to point out the most specific reason, your abilities, achievements and future vision. 

Although that sounds like quite a lot of paragraphs, you need to summarize all that in 3 to 5 lines. This is simply where you showcase the essence of your resume.

Here’s an example Customer Care executive resume summary for your reference:

Quality oriented Customer Care Executive with 7 years of experience in handling customer queries, complaints and records. Enthusiastic to learn product details and learn fast in a dynamically changing environment. Handled over 1000 customer related matters through all media including phone calls, emails and social media in the past 7 years.

Key points to note here are:

  • Usage of action verbs to support your description of tasks and achievements.
  • Quantification of achievements whenever possible.
  • Limiting the resume summary to a maximum of 5 lines.
  • Avoiding a first person’s view.

03. How to add previous work experience in your Customer Care Executive Resume

First and foremost, if this is your first job application, do not worry. Add any volunteer activities you have participated in. 

If you have prior experience, go ahead and add them in reverse chronological order. The latest job role must come first.

Just the list of job roles is not sufficient. Use bullet points and mention your key achievements under each. Make sure to use numbers to add more value to these achievements.

Pro tip: Do not forget action verbs to power this section!

Here’s how you can list a job entry in your experience section:

Customer Care Executive
Lenard Optical Corporation, Miami, FL (2019-Present)

  • Managed a team of 6 Assistant Customer care executives and conducted quality audits every quarter to ensure 100% follow ups and minimized the call backlog down to 5%.
  • Handled more than 200 cancellation requests from regular customers and persuaded them to reconsider and brought down the cancellation rate by 75%.
  • Assisted quality agents in getting a thorough product knowledge of all vision care products thereby increasing overall quarterly income by 20%.
  • Answered over 600 incoming calls from prospective customers and guided them in booking appointments to select the most appropriate vision care product.

04. Make your customer care executive resume stand tall by adding the Education section

To secure a position as a customer care executive, not only job experience matters. Education too plays a huge role. There is quite a lot of variation in educational qualifications when it comes to jobs in Customer care:starting from highschool diplomas to Master’s degrees.

If you have plenty of experience working, keep the education section as simple as possible. List down the latest qualification first and go back in history:

Master of Business Administration in Customer Relationship Management
University of Kansas, Lawrence, KS

Bachelor of Business Administration
University of Kansas , Lawrence, KS

Beware! Including the years underneath the qualifications is totally up to you. Sometimes, adding them might cause age discrimination.

Are you worried about not having prior work experience? Show your educational capabilities by moving the education section higher than the work experience section. In that case, highlighting what you have learned and  your GPA can be of added advantage.

05. Highlight the skills section in your Customer Care Executive resume

To excel at any job, there is a typical set of skills that any candidate should possess. These must be emphasized in your resume to match the job description.

Unlike many other jobs, customer care executives should work with intuition. In other words, you should be able to handle surprises at any time while maintaining a positive attitude.

Here are some top skills you can consider adding in your customer care executive resume:

  • Communication
  • Flexibility
  • Positive attitude
  • Self-control
  • Taking responsibility
  • Patience
  • Friendliness
  • Active listening
  • Time management
  • Attentiveness
  • Acting
  • Bilingual language skills
  • Quick typing
  • Interpersonal skills
  • Up-selling
  • Cross-selling
  • CRM software

Pro tip: Choose the best 10 to 15 skills and list them in your resume.

More sections to add in a Customer Care Executive resume

In addition to the above mandatory sections, there are some more you can add in your resume. This is one way to attract hiring managers towards a ‘yes’ decision.

Customer Care Professional Certifications and licenses

Adding a separate section for professional certifications will convince hiring managers that you have undergone some sort of training in the field. 

List each certification along with the awarding body and year obtained. Some organizations that offer such certifications are listed below:

  • The Customer Service Institute of America
  • GoSkills
  • LinkedIn Jobs
  • SkillSoft
  • Alison
  • HubSpot Academy
  • SkillPath


Being able to speak a multitude of languages is an added advantage for a Customer care executive. A foreign customer could show up in front of you at any moment. 

It’s always a great idea to open a languages section in your resume if you can speak more than two languages. Include the level of fluency too!

Look at this example:

  • American English:Native
  • British English: Fluent
  • French : Intermediate
  • Spanish: Beginner
  • Italian: Beginner

Pro tip: If you are bilingual, just include the languages in your skills section rather than having a separate languages section.

Hobbies and interests

It’s never a wonder that a customer Care Executive has a cool personality. The best place to show your cool is the hobbies and interests section. Show your interest in travel, gaming and any other activities outside of work.

Afterall, a majority of organizations have different clubs and societies to entertain their employees.

Other related experience

If this is your first job, better to include any volunteer experience in this section. Don’t go out of scope. You don’t wanna distract hiring managers with unnecessary details!

Care to know more tips?

Imagine you are full of product knowledge and ready to give all the details to a customer. But, if you do not have the presentation skill and a positive first impression, the customer will get disappointed.

The same thing goes for your customer care executive resume. The initial ‘yes/no’ decision depends on how your resume is presented.

Let us guide you through some serious points you need to care:

Customer Care Executive resume fonts

The perfect looking resume is just a font face away! Over time, resume fonts have evolved from boring to cool. They can give your customer care executive resume a totally new look and feel.

Read more about trending resume fonts at: Best fonts to use in a resume

Action verbs to use in your Customer Care Executive resume

Action verbs go hand in hand with the resume summary and work experience sections. These give more power by adding extra emphasis on your achievements.

Consider using them to make your resume look more alive:

  • Advise
  • Aid
  • Resolve
  • Help
  • Field
  • Inform
  • Promote
  • Reinforce
  • Maintain
  • Educate
  • Council
  • Cooperate
  • Facilitate
  • Coach
  • Boost
  • Maintain
  • Consult
  • Support
  • Report
  • Follow up
  • Update

Touch up your Customer Care Executive resume with a cover letter

The standard length for a resume is a maximum of 2 pages. The lesser the better!

Sometimes it might feel like you need to explain why certain things on your resume are the way they are. Imagine you have a career gap.. Or maybe a track change. That might not be a very good sign for hiring managers.

A cover letter comes in handy especially in such scenarios. You can explain the reasons behind gray areas in your resume. You can also express your interest for the post you have applied for and even your future vision.

Wind up the cover letter by making an offer rather than the typical “looking forward for a response” line.
For more information on mastering cover letter writing, go to our cover letter writing guide.

Winding up!

Last but not the least, take a look at our sample Customer Care executive resume and start crafting one of your own!

You are always welcome to read more resume tips to totally impress recruiters.

Good luck!

Customer Care Executive Resume Example (Text Version)

Chloe Michelson

Customer Care Executive

Miami, Florida


LinkedIn -


Friendly and enthusiastic Customer Care Executive with a positive attitude towards handling customer queries, complaint resolution and staying up to date with product knowledge. Having over 4 years of experience in a similar capacity and willing to work at Siems org in order to improve knowledge in the logistics domain while contributing to the betterment of the organization.

Work Experience

Customer Care Executive | 2019- Present

Jules Skin Care Org, Charleston, South Carolina

  • Provided personalized support for 400+ customers to select the best skin care product and resulted in a 20% increase in annual revenue of the organization.
  • Mentored trainee Customer care officers in building friendly customer relations by conducting 10 Customer care workshops over the past year.
  • Handled 100+ complaints related to delayed orders and resolved them resulting in 100% customer satisfaction and on time delivery thereafter.
  • Cleared the backlog in the CRM system and updated 100% of inquiries with follow up feedback.

Customer Care Executive | 2016 – 2019

J&J Watches Inc, Columbia, South Carolina

  • Initiated a personalized scheme for greeting customers by sms once they end their visits resulting in 20% increase in customer retention rate.
  • Assisted quality agents by conducting over 20 Knowledge Transfer sessions saving 50% of time spent if otherwise.
  • Followed 750+ inquiries in the CRM and more than 200 of them changed their impression from negative to positive.
  • Replied to over 100 inquiries coming up through social media and email daily resulting in a 30% increase in all time customer base.

MBA | 2013 Dec – 2015 May

University of Alberta, Edmonton,Alberta

  • Distinction

BBA | 2008 Jan – 2013 Oct

University of Alberta, Edmonton,Alberta

  • G.P.A:4.0
Hard Skills
  • CRM Software
Soft Skills
  • Communication
  • Multitasking
  • Friendliness
  • Flexible
  • Social media
  • Typing speed >70 WPM
  • Listening
  • Attention to detail
  • Up-Selling