Good business means a satisfied customer base. Customer care is essential to maintain a successful business in any field.
A customer care executive plays a crucial role in binding a company with its customers. This in turn demands for excellent communication and interpersonal skills.
Alright! You possess all of it. But, before communicating with customers, you should convince the hiring managers about the skills you have!
So, let your Customer Care Executive resume do the talking for you!
Convincing power is one of the key skills of a successful Customer care executive. The real challenge here is to convince recruiters through your resume.
To do this, let’s understand the typical responsibilities of a Customer care executive:
Above all, the main duty of a Customer Care Executive would be providing the best customer service at all times!
If you were under the impression that the resume is just the first stage and anyway they’ll call you for the interview, WAKE UP! You are dreaming.
That first call totally depends on the quality of your Customer Care executive resume. Ever heard of an ATS? In other words, your resume has to get past an Applicant Tracking System before getting into the hands of the recruiters.
So, it is of much importance that your resume contains key words good enough to convince an ATS Software. Given below is a step by step guide on crafting an impressive Customer Care Executive resume. Read on till the very end for tips and bonus points.
Can you remember the last time greeting a customer? It needs a great deal of confidence to face a customer and make sure you are doing your job well. This time, you need to greet your recruiters with your resume.
The resume header will serve this purpose ideally. Here’s what needs to be added in the resume header:
Let’s look at a sample header to add in your Customer care executive resume:
There can be a thousand reasons why you are the ideal candidate for this job position. But, here you need to point out the most specific reason, your abilities, achievements and future vision.
Although that sounds like quite a lot of paragraphs, you need to summarize all that in 3 to 5 lines. This is simply where you showcase the essence of your resume.
Here’s an example Customer Care executive resume summary for your reference:
Quality oriented Customer Care Executive with 7 years of experience in handling customer queries, complaints and records. Enthusiastic to learn product details and learn fast in a dynamically changing environment. Handled over 1000 customer related matters through all media including phone calls, emails and social media in the past 7 years.
Key points to note here are:
First and foremost, if this is your first job application, do not worry. Add any volunteer activities you have participated in.
If you have prior experience, go ahead and add them in reverse chronological order. The latest job role must come first.
Just the list of job roles is not sufficient. Use bullet points and mention your key achievements under each. Make sure to use numbers to add more value to these achievements.
Pro tip: Do not forget action verbs to power this section!
Here’s how you can list a job entry in your experience section:
Customer Care Executive
Lenard Optical Corporation, Miami, FL (2019-Present)
To secure a position as a customer care executive, not only job experience matters. Education too plays a huge role. There is quite a lot of variation in educational qualifications when it comes to jobs in Customer care:starting from highschool diplomas to Master’s degrees.
If you have plenty of experience working, keep the education section as simple as possible. List down the latest qualification first and go back in history:
Master of Business Administration in Customer Relationship Management
University of Kansas, Lawrence, KS
Bachelor of Business Administration
University of Kansas , Lawrence, KS
Beware! Including the years underneath the qualifications is totally up to you. Sometimes, adding them might cause age discrimination.
Are you worried about not having prior work experience? Show your educational capabilities by moving the education section higher than the work experience section. In that case, highlighting what you have learned and your GPA can be of added advantage.
To excel at any job, there is a typical set of skills that any candidate should possess. These must be emphasized in your resume to match the job description.
Unlike many other jobs, customer care executives should work with intuition. In other words, you should be able to handle surprises at any time while maintaining a positive attitude.
Here are some top skills you can consider adding in your customer care executive resume:
Pro tip: Choose the best 10 to 15 skills and list them in your resume.
In addition to the above mandatory sections, there are some more you can add in your resume. This is one way to attract hiring managers towards a ‘yes’ decision.
Adding a separate section for professional certifications will convince hiring managers that you have undergone some sort of training in the field.
List each certification along with the awarding body and year obtained. Some organizations that offer such certifications are listed below:
Being able to speak a multitude of languages is an added advantage for a Customer care executive. A foreign customer could show up in front of you at any moment.
It’s always a great idea to open a languages section in your resume if you can speak more than two languages. Include the level of fluency too!
Look at this example:
Pro tip: If you are bilingual, just include the languages in your skills section rather than having a separate languages section.
It’s never a wonder that a customer Care Executive has a cool personality. The best place to show your cool is the hobbies and interests section. Show your interest in travel, gaming and any other activities outside of work.
Afterall, a majority of organizations have different clubs and societies to entertain their employees.
If this is your first job, better to include any volunteer experience in this section. Don’t go out of scope. You don’t wanna distract hiring managers with unnecessary details!
Imagine you are full of product knowledge and ready to give all the details to a customer. But, if you do not have the presentation skill and a positive first impression, the customer will get disappointed.
The same thing goes for your customer care executive resume. The initial ‘yes/no’ decision depends on how your resume is presented.
Let us guide you through some serious points you need to care:
The perfect looking resume is just a font face away! Over time, resume fonts have evolved from boring to cool. They can give your customer care executive resume a totally new look and feel.
Read more about trending resume fonts at: Best fonts to use in a resume
Action verbs go hand in hand with the resume summary and work experience sections. These give more power by adding extra emphasis on your achievements.
Consider using them to make your resume look more alive:
The standard length for a resume is a maximum of 2 pages. The lesser the better!
Sometimes it might feel like you need to explain why certain things on your resume are the way they are. Imagine you have a career gap.. Or maybe a track change. That might not be a very good sign for hiring managers.
A cover letter comes in handy especially in such scenarios. You can explain the reasons behind gray areas in your resume. You can also express your interest for the post you have applied for and even your future vision.
Wind up the cover letter by making an offer rather than the typical “looking forward for a response” line.
For more information on mastering cover letter writing, go to our cover letter writing guide.
Last but not the least, take a look at our sample Customer Care executive resume and start crafting one of your own!
You are always welcome to read more resume tips to totally impress recruiters.
LinkedIn - linkedin.com/in/Chloe-Michelson/resumoz
Friendly and enthusiastic Customer Care Executive with a positive attitude towards handling customer queries, complaint resolution and staying up to date with product knowledge. Having over 4 years of experience in a similar capacity and willing to work at Siems org in order to improve knowledge in the logistics domain while contributing to the betterment of the organization.
Customer Care Executive | 2019- Present
Jules Skin Care Org, Charleston, South Carolina
Customer Care Executive | 2016 – 2019
J&J Watches Inc, Columbia, South Carolina
MBA | 2013 Dec – 2015 May
University of Alberta, Edmonton,Alberta
BBA | 2008 Jan – 2013 Oct
University of Alberta, Edmonton,Alberta